Shipping policy
Thank you for shopping with us! We want to make sure your order reaches you as quickly and smoothly as possible. Please review our shipping details below.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Estimated Delivery Times
Once your order has been shipped, estimated delivery times are as follows:
- United States: 3 to 7 business days
- United Kingdom: 3 to 7 business days
- Canada: 3 to 7 business days
- Rest of World: Up to 9 business days
Please note that these are estimated timeframes and may vary due to customs processing, local postal services, or unforeseen delays.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 days for tracking information to update in the carrier's system.
Customs & Import Duties
For international orders, customs fees, import duties, or taxes may apply upon arrival in your country. These charges are the responsibility of the buyer and are not included in the product price or shipping cost.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please contact our support team and we will work with the carrier to locate your order.
Contact Us
If you have any questions about shipping, feel free to reach out to us at contactzolivay@gmail.com